Shipping and Delivery Policy

Company Name: ARLA FOODS AMBA
Last Updated: September 5, 2026

This Shipping and Delivery Policy applies to all orders placed through our online store.

1. Shipping Information

Shipping Method	Shipping Cost	Processing Time	Estimated Transit Time	Estimated Total Delivery Time
Tracked Standard Shipping	Free	1–3 business days	8–15 business days	9–18 business days

Business days are Monday through Friday, excluding public holidays. Processing and transit times are calculated separately.

All delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, public holidays, weather conditions, or other circumstances beyond our reasonable control.

2. Delivery Area

We currently ship to the countries and regions available for selection during checkout.

If your country or region is not displayed at checkout, we are currently unable to deliver to your address.

3. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once an order has entered the processing or shipping stage, changes or cancellations may no longer be possible.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 72 hours for the carrier’s tracking system to display updated shipment information.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name;
• Street name and house number;
• Postal code;
• City;
• Country;
• Contact details where required.

If you notice an error in your delivery address, please contact us immediately at toldnessgirolamina92@gmail.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Delayed Shipments

Delivery may occasionally be delayed because of high order volumes, carrier disruptions, customs inspections, severe weather, public holidays, or other events beyond our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us and provide your order number. We will assist you in checking the shipment status.

7. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or contains an incorrect item, please contact us as soon as possible at toldnessgirolamina92@gmail.com.

Please provide your order number and, where applicable, clear photographs of the damaged item and packaging so that we can assess the issue.

8. Unsuccessful Delivery

If delivery cannot be completed because the address is incorrect or incomplete, the recipient is unavailable, or the package is not collected within the carrier’s specified period, the shipment may be returned to us.

Additional shipping charges may apply if the order must be shipped again because of incorrect customer-provided information or failure to collect the package.

9. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price.

10. Contact Information

For questions about shipping, delivery, or tracking, please contact us:

Company Name: ARLA FOODS AMBA
Email: toldnessgirolamina92@gmail.com
Business Address: Ravnevej 4, 6705 Esbjerg Ø, Denmark
CVR Number: 25313763